Assist: - Using LLM'S to automate call centres
For those of us who work in contact centres, have you noticed how manual everything really is. You have people auditing calls. There's biasness on audits.
A QC an SME. If they audit a call or chat in 10 minutes, they can audit 5 in 50 minutes. Each SME if assigned with a team of 12 (call centers are very much on human resources) Literally 2 hours are being spent on weekly basis. Small number but works wonders if you are using those SME's on feedbacks etc.
You also get to use this to make IVR/BOT journey more meaningful ie cut short wait time as well provide right information faster (75% of on contact time is spent getting call details). Pretty cool space if you ask me..
We'd love to work with teams who are looking like something of this sorts. You can sign up for our beta on the link above.
If you're interested to know more about the product, reach out to us on assistfoundingteam02@gmail.com
You can also sign up on www.assistsdev.com